CLASS ETIQUETTE & CANCELLATION POLICY
- Classes must be cancelled 1 hour before the start of class or you will be charged for the class. This is to allow other people to join the class.
- Mums & Babies classes need to be cancelled 10 minutes before the start of class or you will be charged for the class.
- Late entry is at discretion of the teacher.
- Late Cancellations / No Shows for members / people on the intro offer or class passes: Two no shows or late cancellations in a month and you lose advanced booking privileges for the following month.
The important things for you to know are:
We take payment for the first month by card, pro rata when you join. You are then committed to pay for three more months by autopay on the same card..
Autopay payments are taken around the first of the month.
You cannot cancel your membership in the first three months
Your membership automatically renews every month unless we receive written notice. We need 1 calendar month notice to cancel your membership. Memberships can only be cancelled from the following month.
It is your responsibility to cancel your autopay payment with your bank.
You are allowed a maximum of two freezes, each lasting 1 month, in any 12 month period. Any freezes requested during the first three months, will prolong that minimum period.
If you have any questions regarding the above policies, please do not hesitate to get in touch via email or phone 0203 095 9735
Thank you kindly,
The Well Garden Team x