YOGA

I'm Pregnant, which classes can I attend?

Yoga can be a great support during pregnancy and for you and baby after the birth, we have a team of experts in all things pre & post natal based at The Well Garden, you can find out more about the Born Together team and all that they offer here.

It is recommended that you do not practice yoga in your first trimester (the first 12 weeks of pregnancy) whilst your body is adapting to the change. You can return to practice from your second trimester onwards, when we encourage you, with the approval of your medical practitioner, to attend our Pregnancy yoga classes. Intermediate and advanced students may attend general classes from the second trimester, however this is at the discretion of the teacher and with the prior approval of your medical practitioner. Please don't hesitate to contact us for advice on classes, or see the class styles and teachers bio pages for more information. 

I'm a Beginner, which classes can I attend?

We often run 4 wk beginners courses, which are a great place to start & learn the foundations of practice. Please check the workshops page on the website as these are added regularly. You may also be interested in booking a 1-2-1 with one of our teachers so that you feel more confident joining a group class, you can find out more about that here. Class levels do vary depending on the teacher and their experience. Please don't hesitate to contact us for advice on classes, or see the class styles and teachers bio pages for more information.

What is the minimum age for attending classes & treatments alone?

The minimum age for attending classes or treatments alone is 16.

Children aged 14 or 15 may be able to attend other classes with a guardian who is over 16, at the class teacher’s discretion. If you would like to bring your 14 or 15 year old child to a class please contact us first to confirm that the class is suitable.

What if I have an injury or medical condition?

We would advise arriving a little early to inform the teacher of any injuries or medical conditions before the class starts. This is really important as it helps the teacher know how to assist you, give you modifications, and keep you safe. We, and our teachers, reserve the right to ask you not to participate in a class if we feel that it would be inappropriate because of an injury or medical condition. If you are unsure whether a class will be suitable for you, please contact us.

How late can I cancel/book a class in advance?

If you are unable to attend a class you had previously booked,  you may cancel it up until one hour before the start time to avoid being charged with the class' full fee.

Booking a class in advance is strongly suggested if you want to secure a spot in the class. Walk-ins are always welcome as long as there are spots available in the class.

I booked through a third party website such as Class Pass but I can't make it / I was late?

If you book through a third party website you would need to cancel your class through them. Cancellation fees might apply depending on the third party's own Terms and Conditions of service. Likewise, If you were late, you would need to double-check with the third party what are the conditions applied to latecomers.

Do I need to book classes & treatments in advance?

You have the option to book all classes, workshops & treatments in advance via the website and mind body app. Please note that if you are booking for more than one person you will need to call the studio, it is not possible to do this online.

Booking is essential for 7am and 8.15am classes as there is no receptionist at this time, it is also required for Gong Meditation Classes.

Booking is recommended for all evening and weekend classes which tend to get busy.

Generally, you do need to book for courses and workshops, but always ask if you are interested in case there are spaces.

Treatments need to be booked, but again, always ask if you are interested in case there are spaces on the day.

What do I wear to class?

Dress in comfortable clothing that allows you to move freely. Classes are barefoot, and shoes are not permitted in the studio. 

Do I need to bring anything?

We provide mats, blocks, bricks, straps, blankets & bolsters free of charge. Many students prefer to practise on their own mat — you can purchase a mat at reception, or you’re welcome to bring yours with you.

Is there parking available at the studio?

The roads surrounding The Well Garden are permit only. These restrictions mostly only apply between Monday - Saturday8.30am - 6pm, so you can park freely outside of those times.
You can find near-by available low cost car parking on here:
Please note, any unauthorised vehicles parked in the courtyard directly outside The Well Garden, that haven't been checked in at The Hackney Downs main reception, will be subject to parking penalties.

TREATMENTS

How do I make an appointment?

Our Therapists are all self-employed and not employees of The Well Garden, so if you are a customer, please book directly with your chosen therapist. Please visit individual Therapists profile pages for their contact details and booking instructions.

We ensure all therapists have suitable qualifications and insurances in place. Customers are contracting directly with their therapist and any issues or claims need to be taken up directly with the therapist concerned.

What if I need to cancel or amend my appointment?

Please contact your therapist directly to cancel or amend an appointment

As small business owners, most therapists operate a strict 24hr cancellation policy. We’re sure you will all understand how important it is to value their time. For cancellations made with less than 24 hours notice, or if you do not turn up for your appointment, you may be charged the full appointment fee.

Please familiarise yourself with your therapist’s cancellation policy at the time of booking. Payment and other issues concerning therapy sessions should be brought up with the individual practitioner concerned.

What If I am feeling unwell?

Where possible, please give your therapist 24 hours notice if you can not attend due to illness. If under 24hrs, it is under the therapists discretion and their own cancellation policy as to whether the appointment is chargeable.

If you are feeling unwell with COVID or cold Symptoms, please do not attend your appointment. Stay at home and rest and follow advice from the NHS https://www.nhs.uk/conditions/coronavirus-covid-19/

Are our treatments covered by my private health insurance?​

The Well Garden as a venue is not covered by BUPA or other private policies.

Whether you are able to claim for your treatment depends on who your insurer is and what policy you are on. Most ‘cash plan’ policies will accept bookings provided the therapist is registered with certain governing bodies. This will mean you pay your therapist upfront and they then provide you an invoice to claim the cost back.

Check with your therapist and insurance provider before booking to avoid confusion.​

When & how do I pay for my treatment?

While The Well Garden advertises the services of the therapists, they are not employees of The Well Garden. For this reason, all payments for treatments are made directly with the therapist.

Most therapists will have a card machine with them to take payment following the treatment. In some instances, they may ask you to pay for the appointment at the time of booking via electronic systems (paypal, Seattle, Monzo).

Payment and other issues concerning therapy sessions, should be brought up with the individual practitioner concerned.

How can I book an appointment / pay for a treatment using a voucher?

If you are lucky enough to have been given a gift voucher, you can use this to pay for Treatments or Yoga.

When you pay for your class via our online booking or Mind Body app, you enter the gift voucher number and this credit will be used against the purchase.

For treatment appointments, please notify the therapist this is how to intend to pay. The therapist will ask you to either email a copy of the voucher, or provide the voucher number at the time of booking.

Are all your therapists qualified and insured?

Yes, we ensure that all therapists treating at The Well Garden are certified with their governing body, and have the necessary training and insurance in place.
We include everyone’s training in their Bio for your reference.

I’m pregnant - is it safe for me to have a treatment?

This is at the therapist's discretion. The standard line is that therapists will treat pregnant women who have passed their first trimester (after 12 weeks). Unless they are qualified to work with the early stages of pregnancy and may see you earlier.

Please check with your therapist directly before making your appointment.

I have an injury / medical condition – is it safe for me to have a treatment?

This is really a case-by-case specific question, so please notify your therapist at the time of booking and they can advise.