FAQs

YOGA & MOVEMENT

I'm Pregnant, which classes can I attend?

Yoga can be a great support during pregnancy and for you and baby after the birth, we have a team of experts in all things pre & post natal based at The Well Garden.

It is recommended that you do not practice yoga in your first trimester (the first 12 weeks of pregnancy) whilst your body is adapting to the change. You can return to practice from your second trimester onwards, when we encourage you, with the approval of your medical practitioner, to attend our Pregnancy yoga classes. Intermediate and advanced students may attend general classes from the second trimester, however this is at the discretion of the teacher and with the prior approval of your medical practitioner. Please don't hesitate to contact us for advice on classes, or see teachers bio pages for more information.

I'm a Beginner, which classes can I attend?

We often run beginners courses, which are a great place to start & learn the foundations of practice. Please check the workshops page on the website as these are added regularly. You may also be interested in booking a 1-2-1 with one of our teachers so that you feel more confident joining a group class. Class levels do vary depending on the teacher and their experience. Please don't hesitate to contact us for advice on classes, or see the teachers bio pages for more information.

What is the minimum age for attending classes & treatments alone?

The minimum age for attending classes or treatments alone is 16.

Children aged 14 or 15 may be able to attend other classes with a guardian who is over 16, at the class teacher’s discretion. If you would like to bring your 14 or 15 year old child to a class please contact us first to confirm that the class is suitable.

What if I have an injury or medical condition?

We would advise arriving a little early to inform the teacher of any injuries or medical conditions before the class starts. This is really important as it helps the teacher know how to assist you, give you modifications, and keep you safe. We, and our teachers, reserve the right to ask you not to participate in a class if we feel that it would be inappropriate because of an injury or medical condition. If you are unsure whether a class will be suitable for you, please contact us.

How late can I cancel/book a class in advance?

If you are unable to attend a class you had previously booked,  you may cancel it up until twelve hours before the start time to avoid being charged with the class' full fee.

Booking a class in advance is strongly suggested if you want to secure a spot in the class.

Do I need to book classes & treatments in advance?

Individual pre-registration on Mindbody is required for ALL classes and directly with therapists for treatments and teachers for one to one. Please note that if you are booking for more than one person you will need to call the studio, it is not possible to do this online.

What do I wear to class?

Dress in comfortable clothing that allows you to move freely. Classes are barefoot, and shoes are not permitted in the studio. 

Do I need to bring anything?

We still encourage you to bring your own mats and props, though props can be provided for specific classes e.g pregnancy yoga, baby massage, sound meditation.

TREATMENTS

How do I make an appointment?

Our Therapists are all self-employed and not employees of The Well Garden, so if you are a customer, please book directly with your chosen therapist. Please visit individual Therapists profile pages for their contact details, availability and booking instructions here

We ensure all therapists have suitable qualifications and insurances in place. Customers are contracting directly with their therapist and any issues or claims need to be taken up directly with the therapist concerned.

What if I need to cancel or amend my appointment?

Please contact your therapist directly to cancel or amend an appointment

As small business owners, most therapists operate a strict 24hr cancellation policy. We’re sure you will all understand how important it is to value their time. For cancellations made with less than 24 hours notice, or if you do not turn up for your appointment, you may be charged the full appointment fee.

Please familiarise yourself with your therapist’s cancellation policy at the time of booking. Payment and other issues concerning therapy sessions should be brought up with the individual practitioner concerned.

What If I am feeling unwell?

Where possible, please give your therapist 24 hours notice if you can not attend due to illness. If under 24hrs, it is under the therapists discretion and their own cancellation policy as to whether the appointment is chargeable.

If you are feeling unwell with COVID or cold Symptoms, please do not attend your appointment. Stay at home and rest and follow advice from the NHS https://www.nhs.uk/conditions/coronavirus-covid-19/

Are our treatments covered by my private health insurance?​

The Well Garden as a venue is not covered by BUPA or other private policies.

Whether you are able to claim for your treatment depends on who your insurer is and what policy you are on. Most ‘cash plan’ policies will accept bookings provided the therapist is registered with certain governing bodies. This will mean you pay your therapist upfront and they then provide you an invoice to claim the cost back.

Check with your therapist and insurance provider before booking to avoid confusion.​

When & how do I pay for my treatment?

While The Well Garden advertises the services of the therapists, they are not employees of The Well Garden. For this reason, all payments for treatments are made directly with the therapist.

Most therapists will have a card machine with them to take payment following the treatment. In some instances, they may ask you to pay for the appointment at the time of booking via electronic systems (paypal, Seattle, Monzo).

Payment and other issues concerning therapy sessions, should be brought up with the individual practitioner concerned.

Are all the therapists qualified and insured?

Yes, we take an integrative approach to wellness and have worked hard to bring together practitioners we believe in. We take the time to get to know our therapists and their expertise so we can accurately match them to our clients. 

We require a minimum of 2 years’ experience and continuous practice. We include everyone’s training and qualifications in their profile pages for your reference.

I’m pregnant - is it safe for me to have a treatment?

This is at the therapist's discretion. The standard line is that therapists will treat pregnant women who have passed their first trimester (after 12 weeks). Unless they are qualified to work with the early stages of pregnancy and may see you earlier.

Please check with your therapist directly before making your appointment.

I have an injury / medical condition – is it safe for me to have a treatment?

This is really a case-by-case specific question, so please notify your therapist at the time of booking and they can advise.

PARKING

Is there parking available at the studio?

The roads surrounding The Well Garden are permitted only. These restrictions mostly only apply between Monday - Saturday, 8.30 am - 6.30 pm, so you can park freely outside of those times, or through the pay and display Ringo App on Armhust Road and Downs Road. 

You can also find nearby available low-cost car parking on here:

Just Park

Parkopedia

Please note, we do not have onsite parking facilities. Any unauthorised vehicles parked in the courtyard directly outside will be subject to a fine.